SUPPORT SOLUTIONS: We take great pride in providing our customers with world-class service. If you have any questions or issues, our central voice mailing system is available 24/7 to ensure that you get the service you need. Manage Your Account Easily Using our Xpanel capabilities enables our clients to have easy and direct access to view, implement, and deploy web, audio and video content. On-site Support Daily or weekly, BALSI can provide a technician to look after all of your support needs at your location. In addition to proactively maintaining your server, network, firewall, desktops, notebooks, printers and hand-held devices, your dedicated technician makes sure your daily data backups are done and is available to fix any IT problems that arise. Your technician will also attend your organization’s IT meetings to provide advice and help you plan for future needs. Remote Video Management Some issues can be resolved without a service call. Through our remote management system, our technicians connect to your system and fix the problem. We can also remotely connect to your desktop and work through issues with you. It’s fast, your system stays up and running and you avoid service call travel costs.